Terms & Conditions

1. Our services

Lower Limb Dublin provides specialist podiatry, sports medicine and musculoskeletal assessment services from 188 Clontarf Road, Clontarf East, Dublin 3, inside Body Med Physiotherapy. Our services are delivered by a CORU-registered podiatrist.

2. Appointments and booking

• Appointments can be booked online through our website. A booking confirmation will be sent to your email address.
• Please arrive on time. Late arrivals may result in a shortened appointment or the need to rebook.
• Please give at least 24 hours' notice to cancel or reschedule. The following applies to appointments booked from 3 October 2026:
  • More than 24 hours' notice: no charge (a full refund if you paid online)
  • Within 24 hours' notice: 50% of the appointment fee
  • Within 12 hours of the appointment: the full appointment fee
  • No notice / no-show: the full appointment fee
• The time of your cancellation message is used to decide which charge applies.

3. Payment

• Appointments booked online are paid in full by card when you book, to secure your appointment. Card payments are processed securely by Stripe; we never see or store your card details.
• For appointments booked any other way, fees are payable at the appointment. We accept cash, credit card and debit card.
• Prices are quoted in Euro (EUR) and include Irish VAT where applicable.
• Custom orthotics are prescribed and charged separately from the orthotic assessment fee.
• We are a self-pay clinic. We do not currently bill health insurance directly, but we can provide receipts for you to submit to your insurer.

4. Clinical responsibility

Our clinical assessments and recommendations are based on professional judgement and the information available at the time of assessment. We cannot guarantee specific outcomes. Treatment recommendations are made in good faith based on current evidence and clinical findings.

If you have a medical emergency, call 999 or 112. Lower Limb Dublin is not an emergency service.

5. Custom orthotics

• Custom orthotics are manufactured to a clinical prescription prepared at your assessment. They are not returnable once manufactured unless there is a manufacturing defect.
• A fitting review appointment is recommended once you receive your orthotics. Minor adjustments are included within the first 30 days.

6. Website disclaimer

Information on this website is provided for general informational purposes only. It does not constitute clinical advice and should not replace consultation with a qualified healthcare professional. Always seek appropriate professional guidance for your specific condition.

7. Complaints

We take concerns seriously. If you have a complaint about your care or our service, please contact us in the first instance at hello@lower-limb.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.

Podiatrists practising in Ireland are registered with CORU, Ireland's regulator for health and social care professionals, and are bound by the Podiatrists Registration Board's Code of Professional Conduct and Ethics. If you wish to raise a concern about a registered podiatrist, you can contact CORU directly.

8. Governing law

These terms are governed by the laws of the Republic of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.